This accessibility statement applies to ssro.gov.uk as managed by the Single Source Regulations Office (SSRO).
The SSRO manages this website. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Navigate most of the website using just a keyboard
- Zoom in up to 300% without the text spilling off the screen
- Listen to most of the website using a screen reader
- Navigate most of the website using speech recognition software
- Change colours, contrast levels and fonts
To ensure this is possible, we are engaging with external accessibility companies to ensure that the above minimum requirements are met.
We have also made the website text as easy as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
PDFs have not been assessed for compliance.
If you need information on this website in a different format, for example, an accessible PDF, large print, easy read, audio recording or braille please contact us by:
- Email: helpdesk@ssro.gov.uk
- By post to: SSRO, 100 Parliament Street, London SW1A 2BQ, United Kingdom
We will consider your request and get back to you within 2 working days.
Visiting us in person
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
Reporting accessibility problems with this website
We want to continue to improve the accessibility of this website. If you find any problems that are not listed on this page, please contact: helpdesk@ssro.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The SSRO is committed to making its websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
PDFs and other documents
Some PDFs on our website do not meet accessibility standards. They may not be structured to be accessible to a screen reader and in those instances the document may not meet WCAG 2.2 success criterion like:
- 4.1.2 Name, role, value
- 1.3.2 Meaningful Sequence
- 2.4.3 Focus Order
These PDFs are essential to providing our services. We are either fixing these or replacing them with accessible HTML pages.
If you need to access information in one of these document types, please contact us at helpdesk@ssro.gov.uk and ask for an alternative format.
Preparation of this accessibility statement
This statement was prepared on 6 August 2025. It was last reviewed on 6 August 2025.
Accessibility testing for the SSRO website has been undertaken as follows:
- August 2025 by Thornacre – full site assessment including remediation and reassessment of resolved issues
Testing methodology
Our latest accessibility assessment included both manual and automatic assessment protocols, including:
- Screen reader testing with JAWS, NVDA, VoiceOver, and TalkBack
- Keyboard navigation testing
- High contrast and colour contrast analysis
- Browser zoom compatibility testing
- Testing across multiple devices and platforms
We use Adobe Acrobat Reader, Adobe InDesign, Microsoft Word and Microsoft Excel to assess accessibility of documents available for download on our website.